These calls may come from an unidentified toll-free number, so be sure to answer your phone.
What to expect when your provider submits your prescription for INGREZZA® (valbenazine) capsules to the pharmacy
Specialty pharmacy
INGREZZA is available through a select network of specialty and local affiliated pharmacies. A specialty pharmacy provides medicines that aren’t typically available at your local retail pharmacy. Once coverage has been authorized, INGREZZA will be shipped directly to you via overnight mail.
Local pharmacy
In some cases, your healthcare provider may send your prescription to a local affiliated pharmacy. This pharmacy will work with you and your provider to fill your INGREZZA prescription.
The specialty pharmacy will call you to discuss delivery and other important details about INGREZZA. Each time your prescription needs to be refilled, the specialty pharmacy may call to verify your information.
